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How a Makeover Changed One Woman’s Life
I recently gave a professional development workshop and asked participants to tell me about the person in this “before” picture. Most participants guessed Karen to be younger than 25 years old, not in...
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How to Stick to Your Career Plan
We’ve all done it … we get motivated to do something new or better, so sure our promise to ourselves will stick (this time). So why is it that so often we find our self-made promises are swept aside?...
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Find a Job by Building Relationships
Did you know that up to 85 percent of jobs filled are never listed anywhere. Those jobs are filled through personal referrals, according to Brian Road of Crossroads Career! Additionally, you’re 42...
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4 Networking No–Nos
You know the importance of networking. So when you finally land in the right place at the right time, mind your manners with these tips: Limit your alcohol. When networking where there’s an open bar,...
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Take Patient-Centered Care to Heart
For the last six weeks, I’ve been training 4,000 employees at a Los Angeles hospital on the importance of patient-centered care. One of my observations in working with all these healthcare employees is...
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How to Deliver Excellent Customer Service to Patients
I recently worked with more than 3,500 patient care experts at a major Los Angeles hospital, teaching the elements of patient-centered care. As part of the program development process, we interviewed a...
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This One Habit Can Make You a More Valued Employee
In the healthcare industry, listening is critical. In fact, when patients of a major Los Angeles hospital were asked to list the most important qualities of a good healthcare provider, “good listener”...
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Shower Your Co-workers With Praise
How many times have you worked yourself silly to meet a deadline, complete a research project, or go out of your way to assist a co-worker with a patient … only to wonder if anyone noticed? On the...
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How to be “Politically Savvy” in Your New Job
Even before you land an exciting new job, it’s not too soon to start thinking how you’ll navigate the culture in a new workplace. Suppose you have ideas for change and you need to get the team or your...
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How to Practice Empathy with Your Patients
A little empathy (defined as an understanding of another’s feelings) goes a very long way, especially in the healthcare industry. When you get right down to it, being a patient is an inconvenience in...
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